Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
- What information we collect about you
- How we use the information we collect
- How we share information we collect
- How do we store and secure the information we collect
- How to access and control your information
- How we transfer information we collect internationally
- Other important privacy information
This policy also explains your choices about how we use information about you which include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our platform and/or website or interact with any other aspect of our business.
Where we provide the platform under contract with an organization (for example your employer) that organization controls the information processed by the platform.
What information we collect about you
We collect information about you when you provide it to us, when you use our platform, and when other sources provide it to us, as further described below. We will collect, use, store and/or process this information only for the purposes listed in this policy or to contact you with information about DeepLobe and its offerings.
Information you provide to us
We collect information about you when you input it into the platform or otherwise provide it directly to us.
Account and Profile Information: We collect information about you when you create a DeepLobe account, create or modify your profile, set preferences, or sign-up for or make purchases through the platform. For example, if you create a DeepLobe account, we require you to provide a username and password. Your username is public, and it doesn’t have to be related to your real name. You may provide your contact information and, in some cases, billing information, when you register for the platform. You also have the option of adding a profile photo and other details to your profile information to be displayed in our platform. We also store your account preferences and settings.
Content you provide through our platform: The platform collects and stores content that you create, send, receive and share. This content includes any information about you that you may choose to include: we collect feedback you provide directly to us through the platform; and we collect clickstream data about how you interact with and use features in the platform.
Content you provide through our website: The platform also includes our website owned or operated by us. We collect other content that you submit to the website, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback when you participate in any interactive features (including commenting on blogs), surveys, contests, promotions, activities, webinars, meetups, or events. You also provide content that you enter on our website or send to us electronically, for example, when completing a web form (such as on our “Contact Us” webpage), requesting information (such as a product demo), registering for a webinar or other event, or subscribing to email lists or updates notifications. While the type of data we collect depends on the nature of the inquiry, this typically includes name and contact details, company information, and phone number. We also automatically collect certain information relating to your use of our websites, described under the Cookies and Other Tracking Technologies section below.
Information you provide through our support channels: The platform also include our customer support, where you may choose to submit information regarding a problem you are experiencing with the platform. Whether you designate yourself as a billing contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that you decide would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for certain paid platform. For example, we may ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing platform.
Information we collect automatically when you use the platform
We collect information about you when you use our platform, including browsing our website and taking certain actions within the platform.
Your use of the platform: We keep track of certain information about you when you visit and interact with any of our platform. This information includes the features you use; the links you click on and how you interact with others on the platform. We may also collect information about the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently.
Device and Connection Information: We collect information about the computer, phone, tablet, or other devices you use to access the platform. This device information includes your connection type and settings when you install, access, update, or use our platform. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience. How much of this information we collect depends on the type and settings of the device you use to access the platform.
Information we receive from other sources
We receive information about you from other users, from third-party platform, from our social media platforms, public databases, and from our business and channel partners. We may combine this information with information we collect through other means described above. This helps us to update and improve our records, identify new customers, create more personalized advertising and suggest platform that may be of interest to you.
Other users of the platform: Other users of our platform may provide information about you when they submit content through the platform. For example, you may be mentioned in a support ticket opened by someone else. We also receive your email address from other platform users when they provide it in order to invite you to the platform. Similarly, an administrator may provide your contact information when they designate you as an additional admin or the billing admin on your company’s account.
Other Partners: We receive aggregated information about users’ activities on and off the platform from third-party partners, such as advertising and market research partners who provide us with information about users’ interest in and engagement with our platform and online advertisements.
What information we do not collect
We do not intentionally collect “Sensitive Personal Information”, such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. If you choose to store any Sensitive Personal Information on our servers, you are responsible for complying with any regulatory controls regarding that data.
If you are a child under the age of 13, you may not have a DeepLobe account. DeepLobe does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will have to close your account. We don’t want to discourage you from working with APIs, but those are the rules. Different countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not have a DeepLobe account.
We do not intentionally collect personal information that is stored in your workspaces or other content. Any personal information within a user’s workspace or content is the responsibility of the workspace owner.
How we use information we collect
How we use the information we collect depends in part on which platform you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the platform and personalize your experience: We use information about you to provide the platform to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the platform. For example, we use the name and picture you provide in your account to identify you to other platform users. Our platform also includes tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing the activities of your team to provide activity feeds and notifications that are relevant for you and your team. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple platform, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one platform while searching from another or to present relevant product information as you travel across our website.
For research and development: We are always looking for ways to make our platform smarter, faster, secure, integrated, and useful to you. We use information and collective learnings (including feedback) about how people use our platform to troubleshoot, to identify trends, usage, activity patterns and areas for integration, to improve our platform and to develop new products, features and technologies that benefit our users and the public. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the platform: We use your contact information to send transactional communications via email and within the platform, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you communications as you onboard to a particular service to help you become more proficient in using that service. These communications are part of the platform and in most cases you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.
To market, promote and drive engagement with the platform: We use your contact information and information about how you use the platform to send promotional communications that may be of specific interest to you, including by email and by displaying DeepLobe ads on other companies’ websites and applications, as well as on platforms like LinkedIn and Google. These communications are aimed at driving engagement and maximizing what you get out of the platform, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new platform, product offers, promotions and contests.
For Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the platform.
For safety and security: We use information about you and the platform’s use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of platform policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the platform, with your permission.
Legal basis for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depend on the platform you use and how you use them. This means we collect and use your information only where:
- We need it to provide you the platform, including to operate the platform, provide customer support and personalized features and to protect the safety and security of the platform;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the platform and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the platform.
How we share information we collect
We make collaboration tools, which allow sharing information through the platform and with certain third parties. We share information we collect about you in the ways discussed below, including in connection with possible business transfers. We are not in the business of selling information about you to advertisers or other third parties. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Sharing with other platform users
When you use the platform, we share certain information about you with other users.
For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select.
Managed accounts and administrators: If you register or access the platform using an email address with a domain that is owned by your employer or organization or associate that email address with your existing account, and such organization wishes to establish an account or site, certain information about you including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other platform users sharing the same domain. If you are an administrator for a particular site or group of users within the platform, we may share your contact information with current or past platform users, for the purpose of facilitating platform-related requests.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our platform.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other platform for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform platform on our behalf, they do so under close instruction from us, including appropriate security and confidentiality policies and procedures designed to protect your information.
Compliance with enforcement requests and applicable laws; Enforcement of our rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our platform, (d) protect DeepLobe, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Sharing with affiliated companies
DeepLobe companies: We share information we have about you with other DeepLobe affiliates in order to operate and improve products and platform.
Access to private workspaces
- security purposes
- to assist the workspace owner with a support matter
- to maintain the integrity of the Service
- to comply with our legal obligations
- if we have reason to believe the contents are in violation of the law, or
- with your consent.
However, while we do not generally search for content in your workspaces, we may scan our servers and content to detect certain tokens or security signatures, known active malware, known vulnerabilities in dependencies, or other content known to violate the DeepLobe Terms & Conditions.
Access to public workspaces
If you make your workspace public, anyone may view its contents. If you include personal information, Sensitive Personal Information, or confidential information, such as email addresses or passwords, in your public workspace, that information may be indexed by search engines or used by third parties as specified herein. You are responsible for complying with any regulatory controls regarding that data.
Other important information
Public information on DeepLobe
Many of DeepLobe’s platform and features can be public-facing. If you post any content publicly, including user-generated content (as defined in the DeepLobe Terms & Conditions), issues, comments, or contributions to other users’ workspaces, third parties may access and use in compliance with the DeepLobe Terms & Conditions, including by viewing your profile or workspaces or “forking” your APIs, collections, environments, mocks, monitors, and other linked entities. We do not sell that content; it is yours. However, any content made public will be publicly accessible through the internet and may be crawled and indexed by search engines.
Your personal information associated with content you make publicly-available could be accessed by third parties. If you do not want your personal information to be accessed by third parties’, please do not make your personal information publicly available and be sure to configure your email address to be private in your user profile and in your settings.
If you would like to access others’ content made publicly-available in public workspaces on DeepLobe, you must comply with the DeepLobe Terms & Conditions restrictions regarding information usage and privacy, and you may only use any public-facing user personal information you gather for the purpose for which our user authorized it. For example, where a DeepLobe user has made an email address public-facing for the purpose of identification and attribution, do not use that email address for the purposes of sending unsolicited emails to users or selling user personal information, such as to recruiters, headhunters, and job boards, or for commercial advertising. We expect you to reasonably secure any user personal information you have access to via public workspaces on DeepLobe, and to respond promptly to complaints, removal requests, and “do not contact” requests from DeepLobe and from DeepLobe users.
Similarly, APIs, collections, environments, mocks, monitors, and other linked entities in public workspaces on DeepLobe may include publicly- available user personal information collected as part of the collaborative process. If you have a complaint about any user personal information on DeepLobe, please contact us at [email protected].
You may indicate, through your actions on DeepLobe, that you are willing to share your user personal information. If you collaborate on or become a member of a team, then its account owners may be able to see certain of your user personal information. If you accept an invitation to a team with a verified domain, then the owners of that team will be able to see your full email address(es) within that team’s verified domain(s).
Please note, DeepLobe may share your username, usage information, and device information, with the owner(s) of the team you are a member of, to the extent that your user personal information is provided only to investigate or respond to a security incident that affects or compromises the security of that particular team.
Please contact the account owner(s) for more information about how they might process your user personal information in their team and the ways for you to access, update, alter, or delete the user personal information stored in the Account.
How we store and secure information we collect
Information storage and security
We use industry standard technical and organizational measures to secure the information we store. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and up to 15 days thereafter. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our platform.
Information you share on the platform: If your account is deleted, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the platform.
Managed accounts: If the platform are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our platform, such as when you last opened an email from us or ceased using your DeepLobe account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information: Our platform and related documentation (see learning.DeepLobe.com) give you the ability to access and update certain information about you from within the platform. You can update your profile information within your profile settings.
Delete your account: If you no longer wish to use our platform, you may delete your platform account in your account settings. Otherwise, please contact your administrator. You may also contact DeepLobe support for guidance at [email protected].
Delete your information: Our platform and related documentation (see learning.DeepLobe.com) give you the ability to delete certain information about you from within the platform. For example, you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a platform account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party integration, please disable the integration or contact your administrator to do so.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. For assistance, you may contact DeepLobe support at [email protected].
How we transfer information we collect internationally
International transfers of information we collect
We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the platform. Whenever we transfer your information, we take steps to protect it.
International transfers within the DeepLobe: To facilitate our global operations, we transfer information globally and allow access to that information from countries in which DeepLobe has operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based.
Please contact us as provided below should you have a general privacy-related complaint.
Other important privacy information
Notice to end users
Some of our platform is intended for use by organizations. Where the platform is made available to you through an organization (e.g. your employer), that organization is the administrator of the platform and is responsible for the accounts and/or platform sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the platform is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different from this policy.
Administrators are able to:
- terminate your access to the platform; and
- install or uninstall third-party integrations
Even if the platform is not currently administered to you by an organization, if you are a member of a DeepLobe team administered by an organization, or if you use an email address provided by an organization (such as your work email address) to access the platform, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the platform at a later date. You will be notified if this happens.
If you do not want an administrator to be able to assert control over your account or use of the platform, use your personal email address to register for or access the platform. If an administrator has not already asserted control over your account or access to the platform, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of the platform, you will no longer be able to change the email address associated with your account without administrator approval.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Our policy towards children
Our platform is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact [email protected].